NB Please also read this document in conjunction with the information provided here https://www.supercoherenceshop.com/shopping-information
1. Introduction
www.SupercoherenceShop.com (“site”) is owned and operated by Coherence Enhancement Training Systems Ltd., a company registered in England and wales under company number 05112606 and with our registered office at 199 Mortlake Road, Richmond, Surrey, TW9 4EW, also our business address; and vat number is GB103108966.
Please read these terms and conditions carefully before placing an order. By purchasing products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase products on this site.
2. Changes To Terms
We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.
Please check these terms and conditions periodically for changes.
Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.
If the terms are revised after you place your order, and before your receive it, and if the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
3. Privacy Policy And Acceptable Use Policy
Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy.
4. Products
We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only. All sizes, weights, capacities, colours, dimensions and measurements indicated on our Site have a 10% tolerance as the Supercoherence Frequencies are all individually handmade. Products delivered and packaging may vary slightly from those images.
5. Age Restriction
You shall not purchase any Products from our Site if you are below the age of 18 years old.
6. Acceptance Of Order
6.1 These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the Order issued to you by email confirming dispatch. We are not bound by the Order unless we accept it in writing.
6.2 If there is any conflict between these Terms and any term of the Order, the Order will take priority.
6.3 At the time of placement of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.
6.4 If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.
7. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
8. Representations
8.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.
8.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
8.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
9. Right To Cancel
9.1 Your legal right to cancel a Contract starts from the date on which you receive the Dispatch Confirmation (you can also inform us that you wish to cancel prior to dispatch by emailing us at supercoherence@gmail.com and quoting your order number). Your right to cancel the Contract depends on what you have ordered and how it is delivered, as set out in clause 9.2 below.
9.2 You have a legal right as a consumer to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below:
| Your Contract | End of the cancellation period |
| Your Contract is for a single Product (which is not delivered in instalments on separate days). | 14 days after the day on which you received the Product.
Example: if we provide you with a Dispatch Confirmation on 1 April and you received the Product on 10 April you may cancel at any time between 1 April and the end of the day on 24 April. |
| Your Contract is for either of the following:
· one Product which is delivered in instalments on separate days. · multiple Products which are delivered on separate days. |
14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 April and you receive the first instalment of your Product or the first of your separate Products on 10 April and the last instalment or last separate Product on 15 April you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 April and the end of the day on 29 April. |
9.3 If during the relevant statutory period you intend to cancel the Contract with us, you can notify us of your decision and receive a refund (upon return of the products- please see 10.2 ci below). You can obtain advice on your legal right to cancel the Contract from your local Citizens’ Advice Bureau or Trading Standards office.
9.4 However, you cannot cancel the Contract in below case:
a) Live trainings, modules or seminars which have already taken place.
10. Return And Refund
a) To cancel a Contract in accordance with clause 9 above, you should contact us at supercoherence@gmail.com,, or by replying to the Dispatch Confirmation email. On receipt of your cancellation form we will e-mail you confirmation of receipt.
b) You can also contact our Customer Services team at +44 7920721145 or by registered post to 199 Mortlake Road, Richmond, Surrey, TW9 4EW. If you are emailing us or writing to us please include details of your order i.e. order number and which product(s) you wish to return.
c) If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
d) If you wish to contact us for any other reason, including because you have any complaints, you can contact us via our website www.supercoherenceshop.com/contact-us or by telephoning us on +447920721145 or by e-mailing us at supercoherence@gmail.com
e) We will contact you or give you notice by e-mail to the address or phone number you provided us with your order.
10.2 If you cancel your Contract during the statutory period we will:
a) refund you the price you paid for the Products after deducting any reduction in the value of the Products that has been caused by your handling them in an unacceptable manner. See further details about Returns on the Shopping info page.
b) refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you.
(ii) For information about how to return a Product to us, see clause 10.5;
10.3 If you have returned the Products because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges.
10.4 Refunds will be made to you via PayPal or direct bank transfer.
10.5 If a Product has been delivered to you prior to your decision to cancel your Contract:
a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please contact us at supercoherence@gmail.com or via our website https://www.supercoherenceshop.com/contact-us for further details;
b) you will be responsible for the cost of returning the Products to us except where the Product is faulty or not as described. If the Product cannot be returned by post, then the costs of delivering it by carrier should not exceed the sums we charged you for delivery.
10.6 As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 10 or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.
11. Delivery
11.1 We will let you know the estimated delivery date which will be within 30 days after the date of the Dispatch Confirmation. Our delivery date may occasionally be affected by Circumstances Beyond Our Control in which case please see clause 20 below.
11.2 All our parcels are dispatched using a tracked and/or signed wherever possible. You will be sent the tracking details once they are available. If you are unable to take delivery, please arrange with the postal service/ courier to rearrange delivery.
11.3 Delivery of an Order shall be deemed to be completed when:
(i) we deliver the Products to the address given by you;
(ii) we deliver the Products directly to you; or
(iii) a carrier organised by you to collect Products from us collects the Products from us and you will be responsible for the Products from that time.
11.4 Upon receipt of full payment (including all applicable delivery charges) you will be the owner of the Products.
11.5 If we fail to deliver Products within 30 days then you may cancel your Order straight away if any of the following applies to you:
a) we have refused to deliver the Products;
b) delivery within the delivery deadline was essential considering relevant circumstances; or
c) you informed us prior to acceptance of your order that delivery within the delivery deadline was essential.
11.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 11.5, you can specify a new reasonable delivery deadline, and you can cancel your Order if we do not meet the new deadline.
11.7 You can cancel your Order under clause 11.5 or clause 11.6, only for some of the Products or all of them, unless splitting them up would significantly reduce their value. NB in the case of the SRTLFs, Water Frequency Kit and Wellbeing Kit, both of the Frequencies contained in the box must be returned to receive a refund.
12. International Delivery
12.1 We deliver to most countries. However, if you are not sure whether we deliver to your country, please contact us https://www.supercoherenceshop.com/contact-us and we will be able to advise you.
12.2 Delivery of Products to International Delivery Destinations will be subject to applicable import duties and taxes payable by you. Prior to placing an order you should contact your local customs office for information on this. For your information, the HS Codes for our products are 7020 0080 for all the unmounted Supercoherence Frequencies, and 7117 9000 for any pendants (mounted in silver).
12.3 You agree to comply by all applicable laws of country to which Products are delivered and we shall not be liable for any such violations.
13. Price And Delivery Charges
13.1 Prices of the Products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.
13.2 Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the Order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect. NB If your delivery address is outside the UK, the VAT will be automatically deducted at the checkout.
13.3 Delivery cost is not included in the price specified for a Product. It will be added to the due amount as specified on our website https://www.supercoherenceshop.com/shopping-information.
13.4 Despite our best efforts, there may be incorrect prices on some of the Products. If the Products’ correct price is less than a price shown on our site, the lower amount will be charged. If the Products’ correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the Products to you at the lower price that was incorrect.
14. Payment
Payment for Products is to be made in advance by PayPal or via bank transfer. Your order will be dispatched once payment has been received. Your funds will be kept safe and you will be entitled to a refund as detailed in this document up to 180 days after placing your order.
15. Our Warranty For The Products
15.1 In addition to your Statutory rights, we also offer an unconditional 180-day money-back guarantee on all the Supercoherence Frequencies. Please see the details under “Returns” here https://www.supercoherenceshop.com/shopping-information and email us at supercoherence@gmail.com for further information/ to request a refund. NB: Please DO NOT send your Supercoherence Frequencies back until you have received written confirmation/ instructions for return from us.
15.2 We guarantee that Products shall be free from material defects for a period of 6 months from the date of delivery. However, this guarantee does not apply to any defects in the Products arising from:
(a) normal wear and tear;
(b) your failure to use the Products in accordance with our guidance;
(c) damage caused by abnormal storage or working conditions, accident, negligence by you or by any third party; and
15.3 This warranty is in addition to your legal rights as a consumer in relation to Products that are faulty or not as described. You can seek legal advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.
16. Limitation Of Liability
16.1 We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.
16.2 Products supplied by us are for non-commercial purposes only. You shall not use the Products for any business or re-sale, commercial purpose. We are not liable to you for any loss of business, loss of profit, loss of business opportunity, or business interruption.
16.3 Exceptions to Limitation of Liability
Our liability does not exclude or limit in any way:
(a) fraud or fraudulent misrepresentation;
(b) death or personal injury caused by our negligence;
(c) defective products under the Consumer Protection Act 1987;
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) breach of the terms implied by section 12 of the Sale of Products Act 1979(title and quiet possession).
17. Circumstances Beyond Our Control
17.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
17.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, pandemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
17.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
17.4 you will be notified as soon as reasonably possible; and
17.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.
17.6 If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with clause 10. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 8 weeks in accordance with our cancellation rights in clause 10.
18. Notice
18.1 Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to CETS Ltd at 199 Mortlake Road, Richmond Surrey, TW9 4EW, UK; or supercoherence@gmail.com.
18.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the Order.
19. Miscellaneous
19.1 We may assign our rights and obligations under these Terms to another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
19.2 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.
19.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.
19.4 This contract between you and us only applies to products and services purchased directly from Coherence Enhancement Training Systems Ltd via our website www.SupercoherenceShop.com. NB If you have purchased your Supercoherence Frequencies or services via one of our authorised Practitioners or Associates, please contact them directly.
19.5 Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.
19.6 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
19.7 English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us. However, you may bring proceedings in Northern Ireland if you are a resident of Northern Ireland, and you may bring proceedings in Scotland if you are a resident of Scotland.
20. Contact Us
20.1 For any questions or queries you can contact us at https://www.supercoherenceshop.com/contact-us or e-mail us at supercoherence@gmail.com.